1. Eligibility for Refund or Return
At Golden Harvest Designs we are dedicated to delivering high-quality pre-made websites and ensuring your satisfaction with our products. While we strive for excellence in every aspect, we recognize that situations may arise where you need to request a refund or return a product. Please carefully review our refund and returns policy to understand your options and our procedures.
You may be eligible for a refund or return under the following circumstances:
a. Defective Product: If you receive a pre-made website that does not function as described or has significant defects, you are entitled to request a refund or return.
b. Incorrect Product: If you receive a pre-made website that differs from the one you ordered, you may request a refund or return.
c. Cancellation Prior to Delivery: Should you wish to cancel your order before the website is delivered, you may request a refund.
2. Exclusions
Refunds and returns may not be accepted under the following conditions:
a. Change of Mind: We do not provide refunds or returns for decisions based on a change of mind after purchase.
b. Customization Requests: If you have requested additional customization or modifications to the pre-made website, refunds or returns may not be possible, as these requests are subject to your approval during the design process.
c. Unauthorized Access: Refunds or returns will not be issued if there is evidence of unauthorized access or misuse of the website after delivery.
3. Refund and Return Procedure
If you believe you are eligible for a refund or return, please follow these steps:
a. Contact Customer Support: Email our customer support team at ghdpayments@protonmail.com within 14 days of receiving the pre-made website. Provide your order number, a detailed explanation of the issue, and any supporting documentation or images.
b. Assessment: Our team will review your request and assess its eligibility based on the conditions mentioned in Section 1.
c. Approval or Denial: You will receive a response from our customer support team within 3 business days regarding the approval or denial of your request.
d. Return Instructions: If your request is approved, we will provide you with instructions for returning the defective or incorrect product, if applicable.
e. Refund Process: Refunds will be processed within 30 business days once the returned product is received and inspected. Refunds will be issued using the same payment method used for the original purchase.
4. Contact Information
If you have any questions or need further assistance regarding our refund and returns policy, please contact our customer support team at:
Email: ghdpayments@protonmail.com
5. Changes to this Policy
Golden Harvest Designs reserves the right to modify or update this refund and returns policy at any time. Any changes will be posted on our website, and the date of the most recent update will be indicated at the top of this policy.
By purchasing our pre-made websites, you agree to abide by the terms and conditions outlined in this refund and returns policy.
Last Updated: August 2023
Thank you for choosing Golden Harvest Designs. We appreciate your business and are committed to providing you with top-notch service and products.